Your privacy is important to us. At CloudXen, we are committed to protecting your personal data and being transparent about how we collect, use, and safeguard your information.

1. Who We Are

CloudXen provides cloud hosting, domain services, and business infrastructure solutions. This Privacy Policy explains how we handle your personal information when you visit our website or use our services.

2. Information We Collect

We collect the following types of information:

a. Personal Information

• Name
• Email address
• Phone number
• Billing address
• Payment details (processed securely via third-party providers)
• Account credentials (username and encrypted password)

b. Usage Data

• IP address
• Browser type and version
• Pages visited and time spent
• Device and operating system
• Location data (if enabled)

c. Cookies & Tracking Technologies

We use cookies to improve user experience, analyze site traffic, and personalize content. You can manage cookie preferences via your browser settings.

3. How We Use Your Information

We use your data to:

Send updates, promotions, or service-related messages (you can opt-out anytime)

Provide and manage our services

Process payments and invoices

Communicate with you about your account

Offer customer support

Improve our services and website

4. How We Share Your Data

We do not sell your personal information. We only share data with:

Partners or affiliates as needed for service delivery (under confidentiality agreements)

Trusted service providers (e.g., payment processors, analytics tools)

Legal or regulatory authorities if required by law

5. Data Security

We use industry-standard encryption, secure servers, firewalls, and access controls to protect your data. While no system is 100% secure, we strive to protect your personal information to the best of our ability.

6. Data Retention

We retain your information as long as necessary to provide our services and comply with legal obligations. You can request data deletion at any time by contacting us.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct or update inaccurate information
• Request data deletion
• Object to or restrict data processing
• Request a copy of your data (data portability)

To exercise these rights, contact us at privacy@cloudxen.com.

8. International Users

If you’re accessing our services from outside the BD., please note that your data may be transferred and processed in the BD. and other countries with different data protection laws.

9. Children’s Privacy

CloudXen does not knowingly collect data from children under 13 (or under the minimum age required by your local laws). If we learn we’ve collected such data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we’ll notify you by email or through our platform.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please reach out:

📧 Email: privacy@cloudxen.com
📍 Address: Thana Stand , Savar, Dhaka
📞 Phone: +8801710901320