At CloudXen, customer satisfaction is our top priority. If you’re not fully satisfied with our services, we’re here to help. Please carefully review our refund policy below.

1. 7-Day Refund Policy for First-Time Purchases

We offer a maximum 80% refund on first-time purchases of hosting services if requested within 7 days of your initial purchase. Refunds will be processed to the original payment method within 7-10 business days.

2. Eligibility for Refund

To qualify for a refund:

Renewals, service upgrades, or plan extensions

You must request the refund within 7 days of your initial purchase.

Refunds apply only to first-time purchases of hosting plans for new customers.

Refunds do not apply to:

Domain registrations or renewals

SSL certificates

Add-ons or third-party services

Dedicated Server

IPs

Custom development or consulting fees

Renewals, service upgrades, or plan extensions

3. How to Request a Refund

To initiate a refund:

Eligible refunds will be processed (up to 80%) minus any applicable processing fees.

Contact our billing team at billing@cloudxen.com within 7 days of your initial purchase.

Provide your account details and reason for cancellation.

4. Processing Time

Refunds are typically processed within 7–10 business days after the request has been approved. You will receive an email confirmation once your refund has been issued.

5. No Refunds After 7 Days

We do not offer refunds after 7 days of service activation. If you cancel your plan after this period, no partial or prorated refunds will be provided.

6. Service Termination Due to Violations

If your account is suspended or terminated due to a violation of our Terms of Service, including engaging in illegal activities or abuse of our services, you are not eligible for a refund.

7. Questions?

📧 Email: billing@cloudxen.com
📍 Address: Thana Stand , Savar, Dhaka
📞 Phone: +8801710901320