Refund Policy

We offer a maximum 80% refund on first-time purchases of hosting services if requested within 7 days of your initial purchase. Refunds will be processed to the original payment method within 7–10 business days.

To qualify for a refund:

• You must request the refund within 7 days of your initial purchase.
• Refunds apply only to first-time purchases of hosting plans for new customers.

Refunds do not apply to:

• Domain registrations or renewals
• SSL certificates
• Add-ons or third-party services
• Dedicated Servers
• IPs
• Custom development or consulting fees
• Renewals, service upgrades, or plan extensions

To initiate a refund:

• Contact our billing team at billing@cloudxen.com within 7 days of your initial purchase.
• Provide your account details and reason for cancellation.
• Eligible refunds will be processed (up to 80%) minus any applicable processing fees.

Refunds are typically processed within 7–10 business days after the request has been approved. You will receive an email confirmation once your refund has been issued.

We do not offer refunds after 7 days of service activation. If you cancel your plan after this period, no partial or prorated refunds will be provided.

If your account is suspended or terminated due to a violation of our Terms of Service, including engaging in illegal activities or abuse of our services, you are not eligible for a refund.